At present my colleagues are being subjected to unprecedented levels of verbal abuse and threats from patients, relatives and carers. This is now increasing on a daily basis and is frankly unacceptable.
My team are working flat-out to provide the best support possible to all of our patients, at what is still a time of extreme challenge to the NHS, with demand for all services far outstripping what can be supplied. Anyone being abusive or threatening towards any member of my team will be served written warning of their behaviour and risk being removed from the list if the behaviour persists or escalates.
We appreciate your understanding.
Dr Rooney