Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- phone the Medicines Order Line (MOL) on 01158 550 260
We are unable to take repeat prescription requests over the phone or in writing.
Medicines Order Line (MOL)
Ordering your repeat prescription by a quick and simple phone call. You will be speaking to a dedicated person who will have time to answer any queries you may have about your repeat prescription. They will discuss your medication requirements and are able to alert you if a medication review is needed. Please call 01158 550 260.
Collecting your prescription
Once you have ordered your medication online, or phoned the Medicines Order Line, your prescription will be authorised by your GP and sent to the pharmacy of your choice within 2 working days.
Please allow a further 2 working days for the pharmacy to dispense your medication. Please request repeat prescriptions well in advance of public holidays. The time allowed to process prescriptions is in accordance with BMA and pharmaceutical authority guidance.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Hospital prescriptions
The surgery is unable to process “blue” prescriptions. These must be obtained from the hospital that issued the prescription.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
Patients on repeat medication will be asked to see a doctor, or our practice nurse at least once a year to review these regular medications. Notification should appear on your repeat slip highlighted to act as a reminder. Please ensure an appointment is made before your medication runs out, preferably at least two weeks before your next prescription becomes due.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
If you have been advised by the surgery to submit a medication review, please complete our Medication Review form.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.