We now send normal test results via text messaging service, if we have consent by the patient to do so, and we have a current mobile telephone number. Sometimes various tests are done and so several normal result messages maybe sent. If your blood test result is abnormal or the doctor wishes to discuss the result with you the surgery should contact you via telephone or letter.
If you wish to enquire about your results please telephone between 11am and 2pm, as this is the period when the telephone lines are less busy and our staff will have more time to help you.
You will be told how long you should expect to wait for the results at the time of your test so please bear this in mind before calling. It is then your responsibility to check them and make any necessary follow-up appointment with the doctor.
Please remember that the staff can only act in accordance with the doctors instructions so may not be able to give you a result. This does not necessarily mean that there is a problem, but simply that the doctor needs to see you or talk to you to explain the results.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.