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Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

Heartwood Medical Practice PPG

Heartwood Medical Practice has a Patient Participation Group which meets every two months.


Patients are able to give their views on the practice, including service both administration and clinical.

We look in to ways of solving problems within the practice and developing new services.

New members are welcome, please contact the practice if you feel committed to improving our practice and are willing to contribute your time and energy helping us raise funds and promote awareness events.

We also encourage "virtual members” to our group, who are also sent surveys and encouraged to give ideas on improving services. Please ask at reception for a form or complete the Virtual PPG member sign up from above.

We are currently planning our next survey and to ensure we ask the right questions, we would like to know what you think should be our key priorities when it comes to looking at the services we provide to you and others in the practice.

What do you think are the most important issues on which we should consult our patients? For example, which of the following do you think we should focus on?

  • Clinical Care
  • Appointments
  • Reception Issues
  • Opening Times
  • Parking

please e-mail us with your comments:

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