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Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

Latest News

Merry Christmas and Happy New Year

We would like to wish all of our patients and their families a very Merry Christmas a Happy New Year.

Flu Vaccinations Available

Why have your flu vaccination at YOUR GP Surgery?

  • We offer a setting where we can check your medical records and make sure you get the most suitable vaccine
  • We offer a fast, efficient and friendly flu clinic service with your local surgery team (and we really enjoy our flu clinic sessions, as we get to see lots of our lovely patients in a short space of time)
  • We can ensure continuity of care for our patients and carers (we know you already)

Flu vaccinations have been ordered for all eligible patients registered with us and we can only return limited numbers that go unused. Any excess is wastage on funds and vaccines.

Please book your appointment ASAP to receive your vaccination with us, YOUR local GP surgery, we have brought your vaccine and want to protect you!

Medicines Orderline Christmas Opening

The Medicines Orderline will be closed on 25th and 26th December and the 1st January.

Patients can request  upto two weeks early for Christmas and New Year for prescriptions due on the 24th December through to the 8th of January.

Heartwood Medical Practice is Currently Taking On New Patients

Please go the New Patients page to pre-register.

We are now keeping registered patients who move outside our practice boundary. However we must inform any patient requesting to remain at the Practice that our GP's are unable to visit out of area patients. Patients who are registered out of area would need either to visit a walk in centre or register as a temporary resident in their area.

Volunteers Needed for Gardening Project

If you have an hour or two to spare and are a keen gardener, or would like to learn, please help us with our gardening project at Stanton Manor Care Home, Piddocks Road, Stanton.

We are looking for keen gardeners to help us create a productive vegetable plot to help supply residents with fresh vegetables all year round.

Please either contact Shani on 01283 818100 or speak to Elaine Grief on reception for further information.

It is a proven fact that gardening helps promote a healthy life and can improve many illnesses and long term conditions.

Electronic Prescriptions

From September 2019, the practice will no longer be issuing paper prescriptions for repeat medications. Repeat prescriptions will all be sent electronically to your chosen chemist. The aim of this is to improve medical safety and to make things easier for patients. Patients not registered for online services can order their repeat prescriptions by telephoning the Medicines Order Line on 0115 855 0260.

Bereavement Cafe

A new bereavement café has been set up locally. This is an informal drop in group for anyone who has been touched by bereavement, past or present. They offer social support and a listening ear in a safe, comfortable, informal environment. This is run on the first and third Tuesday of every month 1.00-2.30pm at the Fire Station, Civic Way, Swadlincote, DE11 0AE. For more information contact Delph Massey on 07580 725245 or email or Sarah Hanel on 07580 728044 or email

Practice Appointment System

With the aim to improve patients access to GPs and to combat the ever increasing demand, we are introducing a new appointment system. With effect from November, we will be offering pre-bookable telephone appointments with GPs to take place at specified times during their morning clinics.

This approach has been trialled in other GP Surgeries with great success and received lots of positive patient feedback. For patients, it allows flexibility so they can reduce unnecessary trips to the surgery, or even avoid time off work for an appointment matter that can be discussed by telephone. For GPs, we can resolve some matters more efficiently by telephone and reduce amount of "no show" patients, allowing capacity back into the system for those that need it most.

We look forward to your support and feedback on this new service.

Coil and Implant Service 

For your information, we now offer a coil and implant service at the practice.  If you are interested in this long acting contraceptive service please book a 10 minute appointment with Dr Muogbo for coils and Dr Somarajan for implants.

Access to Medical Records

We currently offer the facility for ordering your repeat prescriptions & viewing allergies & adverse reactions online. This is via TPP SystmOne using our website If you do not already have a username and password for this system you will need to register for them either using our website or by calling into the practice to register in person.


Heartwood Medical Practice confirm that all systems are in place to allow patients to access booking appointments, ordering repeat prescriptions & view allergies and adverse reactions online.


We have been working closely with our clinical software providers to develop appropriate systems for patients to request online access to their detailed coded records using a method that is secure and safeguards the best interests of the patient. For any more information on this please contact the Practice Manager.

Named Accountable GP

New guidance has stated that we are now required to provide all our patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.


The named accountable GP will have overall responsibility for the care and support that our surgery provides to you but this does not prevent you from seeing any GP in the practice as you currently do.


You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us on 01283 818100 or at

Bugs Lifeline

Jaimee Coombes is setting up “Bugs Lifeline “ in memory of her 10 month old daughter Liberty, who died suddenly on 23rd August 2017. Eventually the cause of death was put down to Sudden Unexpected Death Syndrome .


The aims of Bugs lifeline are to deliver emergency awareness courses to families which will cover:

Cardiopulmonary resuscitation

AED training


Febrile convulsions

Raise awareness of SIDS & SUDS


Training will be delivered by certified first aid trainers who are kindly giving up their own time for Bugs Lifeline. CVS have been a help to Jaimee, they have applied for funding to purchase five monitors which detect when a child stops breathing.

Bugs Lifeline Leaflet

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