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Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.


In a life threatening emergency, such as sudden chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding, dial 999.


Heartwood Medical Practice is equipped to treat minor injuries, like small cuts and joint sprains.   If the injury is more severe, or may involve a broken bone or in the event of poisoning or overdose, then you should attend the local A&E Department at Queens Hospital, Burton.

Urgent Problems During Surgery Hours

If you have an urgent problem within surgery hours please call reception on 01283 818100.  The receptionist will take some details about the problem and arrangements will be made for you to speak to a doctor as soon as possible.

Urgent Problems Outside Surgery Hours

If you need urgent medical attentiont when the surgery is closed please call 111.  This will connect you to the NHS 111 service free of charge, which is run by Derbyshire Health United.  You will be assessed and directed to the most appropriate point of care for your particular needs.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website