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Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

Care Quality Commission

The Care Quality Commission is the independant regulator of all health and social care in England.  The CQC inspects all GP practices and other primary medical services in England to check that they are meeting the national standards of quality and safety. 

Our practice must comply with 16 “essential standards” of quality and safety, which focus on the outcomes that patients should expect when they use our services.

These standards include:

  • Respecting and involving people who use our service
  • Consent to care and treatment
  • Care and welfare of people who use our service
  • Meeting nutritional needs
  • Co-operating with other providers
  • Safeguarding patients (children and adults) from abuse
  • Cleanliness and infection control
  • Management of medicines
  • Safety and suitability of premises
  • Safety, availability and suitability of equipment
  • Requirements relating to workers
  • Staffing
  • Supporting workers
  • Assessing and monitoring quality of service provision
  • Complaints
  • Records

Care Quality Commission page on Heartwood Medical Practice


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