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Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

Derbyshire County Council Services

Handy Van Service

Handy Van

The Derbyshire Handy Van Network provides practical support to help older and vulnerable people to live independently in their own homes. The service includes:

  • home fire safety checks
  • smoke alarms provided and installed
  • home security checks
  • security equipment provided and installed
  • energy efficiency advice
  • falls prevention advice 
  • practical DIY tasks

Each eligible household can access this free service twice a year. Please note, some materials may need to be purchased by the occupier. The service is available Monday to Friday from 9am to 5pm. You can find further information including a list of local service contact numbers here.


Derbyshire County Council Services on the NHS Choices Website

Over the last year Derbyshire County Council (DCC) has provided information to NHS Choices about our services including residential care homes and homecare services. The NHS Choices website is a key source that families often use when looking for care services. You can find further information about our services and signpost to clients here.


Disability Employment Service

Disability Employment Service

The Disability Employment Service is funded and provided by Derbyshire County Council. They support disabled people to find training, work experience, voluntary work and paid employment.

This support includes working with individuals:

  • on a 1-1 basis
  • to create a CV
  • to provide help and support to search and apply for jobs
  • to prepare for and attend interviews
  • to source training opportunities to enhance job prospects
  • to source work experience and work placements
  • to source voluntary placement opportunities
  • by signposting to relevant services specific to their needs.

  If you would like to find out more information about the Disability Employment Service contact the team on 01629 532441 or view the websitehere


Welfare Rights Team


Thousands of people in Derbyshire are missing out on benefits that are theirs by right. Sometimes the system doesn't make it easy for you to understand the rules about benefits or how to claim the benefits you are entitled to. Derbyshire County Council Welfare Benefits Team can help with advice and can take on any representation that you may need.

  • We deal with welfare benefits and tax credits, sometimes referred to as social security
  • We can give advice over the phone about which benefits to claim and how to claim them
  • We can send out claim forms and advise on how to challenge decisions by the benefits authorities
  • We can assist with benefits appeals, including representing Derbyshire claimants at tribunal hearings

You can find more information and support on the website here or phone the benefits helpline, 11am-4.30pm, Monday to Friday, on 01629 531535.


Derbyshire Safe Place Scheme

Safe Places logo

The Derbyshire Safe Place scheme is part of the ‘Hate Crime and Keeping Safe Project’. It aims to stop the bullying and abuse of people with learning disabilities across Derbyshire and help them to feel safer and more confident when out in the community.

People with learning disabilities have stated that hate crime and staying safe is a priority in their lives. In partnership with Derbyshire Police, MacIntyre & Derbyshire Learning Disability Partnership Board, the Derbyshire Safe Place scheme is developed and delivered by people with a learning disability.

The scheme engages the voluntary support of premises and establishments in towns and communities throughout Derbyshire (excluding Derby City), where people with a learning disability can go if they feel scared, threatened or are in trouble while out and about. Each of the premises wishing to join the scheme is checked for suitability, receives safe place training for its staff and is identifiable by a ‘Safe Place Sticker’ displayed in its window.

Currently all Derbyshire libraries are safe places, and expansion of the scheme now includes premises in Buxton, namely the Town Hall, the Amber Trust, Grapevine Wellbeing Centre and Bright Opportunities.

Recently the scheme has been launched in Chesterfield with the help of the learning disabilities advocacy group 'Our Vision Our Future'. A number of premises in Chesterfield town centre have applied to join and the next step is expansion to include the Sheffield Road and Chatsworth Road areas of Chesterfield. Chesterfield Football Club already has a safe place through their community trust.

Most recently, our partner organisation MacIntyre has been awarded a grant from the Police and Crime Commissioner to help set up 18 new safe places in 6 additional areas, over the coming year. The chosen areas are: Ripley, Long Eaton, Chesterfield, Swadlincote, Glossop and Shirebrook .

In addition to the safe places, people with a learning disability are offered a ‘Keep Safe Card’ which has important information about them, including their name and who to contact in an emergency.

You can find out more about the scheme and how to apply for a keep safe card here or, if you are interested in becoming a safe place, please contact Marie Billyeald using our call back form.  


Health and Wellbeing Zones

Health and Wellbeing Logo

Health and wellbeing zones are a one-stop shop for health and wellbeing information. The zones offer a range of books, leaflets and other information you can use to find local services or get advice about staying well and independent.

Some zones provide computer kiosks with a free link to useful websites such as NHS Direct, Citizens Advice Bureau, district and borough councils etc. Derbyshire Adult Care want to expand the number of zones across the county particularly in partner agencies’ buildings. If you are interested in hosting a Health and Wellbeing zone please contact or 01629 532422.

You can find more information including a map of the zones across the county here.


Time Swaps

What is a time swap?

Time Swap is a new scheme being developed by Derbyshire Adult Care Prevention Team. It will be a way for people to help others in their community and be rewarded for it – in time. For every hour of time someone gives to helping someone else, they will receive one time credit.

What can people do with time credits?

They can ‘spend’ time credits when they need help from someone else, they can give them to another person who needs some help or they can save them.

Who can join Time Swap?

Anyone. Age, ability, lack of finance or limited mobility are not barriers to participating in the time bank.

How to get involved?

Our Time Brokers are keen to get the message out about Time Swap and would like anyone interested to fill in a from detailing what time they need / are able to commit.

For more information about the scheme please contact our Time Brokers:

Louise Hiron, Jo Marples, Villa Webster

Tel: 01629 532409 / 532446 / 532466



The Dementia Support Service

Dementia support service image

The Dementia support service has been commissioned by adult care and is run by the Alzheimer's Society. Trained dementia support workers are available in all areas of the county to help people with dementia and their carers to access further information, advice and support including:

  • Referrals to memory assessment services
  • Advice and support about day-to-day caring
  • Identifying and making links to helpful services including legal, financial and housing advice.
  • Undertaking carers assessments to identify further support

This service also organises memory cafés, carers information programmes and singing for the brain sessions in various locations across Derbyshire. Further details, including a list of these groups, are available on the Derbyshire County Council website.

To get in touch with the dementia support service in your local area you can contact:


Changing Places

Changing Places 

Changing places toilets are larger than standard accessible toilets and designed for dependent use, for example with a carer. They have lots of space and specialised equipment, including a height-adjustable changing bench and a hoist. They are also clean and provide a safe environment. They allow people with complex and multiple disabilities to enjoy community life and days out with their family and friends in the same way as everyone else.

Without these facilities, the alternative is to cut short an outing or change the person in a potentially unhygienic location and undignified fashion.

You can find more information including a map of where these places can be found here.

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