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Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

Rashes and Fever Advice

Scarlet Fever

There have been a few cases of Scarlet Fever in England recently. 

The characteristic symptom of scarlet fever is a widespread, fine pink-red rash that feels like sandpaper to touch. It may start in one area, but soon spreads to many parts of the body, such as the ears, neck and chest. The rash may be itchy.  Other symptoms include a high temperature, a flushed face and a red, swollen tongue.  Symptoms of scarlet fever usually develop two to five days after infection, although you will be contagious before showing signs of the illness.  For more information see: 

If you are worried that your child may have scarlet fever please contact the surgery as soon as possible.

Advice for carers of children younger than 5 years who have a fever of an unknown cause

If your child is unwell and you are concerned that you are unable to look after your child at home, for example because:

  • Your child’s health is getting worse
  • Your child has a fit
  • Your child develops a rash that does not disappear with pressure (see the ‘tumbler test’ section)
  • The fever lasts longer than 5 days
  • You are concerned your child is dehydrated (see section below)

Then phone this number for further advice: 01283 818100 (during surgery hours)

Or take them to Out of Hours (telephone 111) during the evening or weekends

Or IN AN EMERGENCY dial for an ambulance (999)

What to do when your child has a fever

  • Offer your child regular drinks (if you are breastfeeding then breast milk is best)
  • Check for signs that your child may be dehydrated (dry mouth, no tears, sunken eyes, sunken fontanelle – the soft spot on the baby’s head). If you notice any of these signs seek further advice (see section above)
  • Check your child for rashes and know how to look for and identify a non-blanching rash (a rash that does not disappear with pressure) as that could be a sign of serious illness (see ‘tumbler test’ section)
  • Check on your child during the night
  • Do not try to reduce your child’s fever with medicine, but do use medicines (see medicines section) if your child is distressed or uncomfortable
  • Keep your child away from school or nursery while they have a fever and notify them of your child’s absence
  • Return a urine sample, if one has been requested, ideally within 24 hours

Fever and Medicines

Fever is a natural and healthy response to infection, so do not try to reduce your child’s fever by over or under dressing them, or by sponging them with water.

Although it is not necessary to treat fever, there are two medicines that can be used to treat distress caused by fever and being unwell. These are Ibuprofen and Paracetamol and they may make your child feel better. They are equally effective, so you should start with one and only use the other if the first has not worked, but you should not give both at the same time.

Read the instructions carefully as these medicines come in different strengths, and they may also be contained in other products that your pharmacist sells. If you have any doubt you should tell the pharmacist what you are currently using. Although both are very safe when used correctly, they may be harmful if too large a dose is given or if given too often.

Rashes and the Tumbler Test

Do the ‘tumbler test’ if your child has a rash. Press a glass tumbler firmly against the rash. If you can see the spots through the glass and they do not fade this is called a ‘non-blanching rash’. If this rash is present seek medical advice immediately.

If the spots fade when the glass is rolled over them the rash is probably not serious, but keep checking, it can develop into a rash that does not fade.

Rashes are harder to see on dark skin so look for rashes on paler areas, such as the palms of the hands, soles of the feet, tummy and inside the eyelids.

If you are worried that your child’s health is getting worse, seek further medical advice – do not wait for a rash to appear.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website