Appointments - Help us to help you!
If you feel you need help with a medical problem "TODAY" please call the practice as early as possible after 8am in the morning. Our reception team will take your call and may ask a few details.Your information will then be passed to our DUTY doctor who will call you back. The duty doctor does this so that he/she can make sure you get the correct advice or see the most suitable person for your problem.The doctor has access to appointment slots, where our fascilitators don't have access. This ensures that there are appointments for very sick patients who need to be seen urgently.
In an URGENT situation it is expected that a patient can be seen by ANY GP within the practice, therefore it is not usually possible to make an URGENT appointment with a specific GP unless he/she is on call.
Do you want to make an appointment with a specific doctor?
If you would prefer to see the same doctor each time you visit the practice or would like to see one individual,we recommend you book your appointment 7-10 days in advance. This allows you to see the GP of your choice at a time which is convenient for you.
Has your doctor requested to see you in 4 weeks or less?
Please book this appointment before leaving the practice or as soon as possible after being advised to make this appointment.
Has your doctor requested to see you in more than 4 weeks time?
If this is the case please call the practice 3-4 weeks before the requested appointment time so that a suitable slot will be available for you.
Do you have difficulty remembering the date and time of your appointment?
If you have a mobile phone we now send text messages to confirm and remind you of your appointment. Please ensure we have a current mobile number on your records.
The practice is experiencing increasing numbers of missed appointments every month and if these didnt occur we estimate that the majority of our patients would be able to obtain an appointment either on the day or the following day, regardless of whether it was urgent or not. We are now trying a new policy whereby letters are sent to patients who frequently miss appointments without reason, with possible removal for repeat offenders. We hope this will help reduce the numbers of missed appointments at the practice and make access to our services easier.
PLEASE CANCEL APPOINTMENTS IF YOU ARE UNABLE TO ATTEND.
If you are late for an appointment:
Up to 10 minutes late - the clinician will see you.
Between 10-20 minutes late - you will be seen but will have to wait until the end of surgery, or, if this is not possible you will have to rebook your appointment.
Over 20 minutes late - you will be asked to rebook your appointment, as this has an ongoing effect to the smooth running of the clinic.