This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Home Visits

If a home visit is required, please make your request between 8.30am and 10.30am. Details will be then given to the duty doctor, who will then contact you by telephone.

Please do not request a home visit unless you or the patient are too ill to come to the practice. Remember, a doctor can see five patients at the surgery in the time it takes to attend one home visit. Please use the service responsibly.

In the event of a life threatening emergency, such as severe chest pain, extreme shortness of breath or collapse dial 999 to call an ambulance immediately.

Did Not Attend Policy

Did Not Attend Policy

 

Introduction

Approximately 90 appointments per month are classified as “Did Not Attend” i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment. The effects of these are:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

General Policy

If a patient fails to attend a pre-booked appointment on more than three occasions in the space of 6 months, the matter will be discussed at a practice meeting as to the form of action required. If the patient fails to attend further pre-booked appointments the matter will be discussed again at a practice meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list. In this case a formal warning letter will be issued.

 

Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid. In this case, a further formal warning and period of grace will be required.

 

Screening Appointments

Where a patient with a chronic condition or is otherwise deemed to be “at risk” fails to attend a screening or a recall appointment there may be an implied duty on the practice to follow up the reason for non-attendance to ensure that the patients’ health is not at risk.

 

The responsible clinician (usually the doctor or the nurse holding the clinic) will be responsible for initiating action to contact the patient by telephone to determine the reason for the failure to attend, and where possible re-arrange the appointment.

 

Where a new appointment is arranged, this is to be followed up with a letter of confirmation, and, the day prior to the new appointment date, a further telephone call to the patient is to be made to check that they will attend.

 

The clinician will have overall responsibility for the individual patient follow up and attendance, although the administration aspects may be delegated.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website